Baptist Health ER Wall Time Update
In an effort to reduce ambulance “ER Wall Time,” Baptist Health is requesting that EMS services notify the Baptist Health Command Center at (501) 202-1000 when an ambulance departs a referring hospital inbound to the Emergency Department at the following locations:
Baptist Health Little Rock
Baptist Health North Little Rock
Baptist Health Conway
Baptist Health Fort Smith
When calling, please be ready to provide the following information:
Patient name and DOB
Referring hospital
Receiving hospital
Approximate ETA to the receiving hospital
This process will allow the Emergency Departments at Baptist hospitals the ability to receive a live notification of an inbound unit’s status along with an ongoing countdown timer. This process will allow them to prioritize bed placement and address capacity issues. Hopefully, this will greatly reduce EMS wall time. Once en route, Baptist asks that inbound crews activate Pulsara to open a case. If significant delays occur en route, please communicate updated ETAs to the Command Center so they can plan accordingly. Baptist also asks that the incoming crew call in a report to the ED approximately 15–20 minutes prior to arrival. Crews may utilize Pulsara, phone, or radio for this.
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