Arkansas Ambulance Association

ARKANSAS AMBULANCE ASSOCIATION

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Our Mission

"The ArAA is committed to promoting excellence in emergency medical services and mobile health care transportation. Our members work collaboratively to find better ways to serve others."

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Learn more from the ArAA about the association's policy updates and what to look forward to in 2026!

ArAA Policy Updates & 2026 Prep Webinar

MARK YOUR CALENDARS FOR THE 2026 SOUTHERN REGIONAL EMS EXPO

Vendor & attendee registration to follow - stay tuned!

MPART (Medicaid Portal Access Reporting Tool)

Arkansas Medicaid Portal Crash & Downtime Reporting Process

To help identify and document the Arkansas Medicaid Provider Portal issues, a simple statewide reporting tool – MPART (Medicaid Portal Access Reporting Tool) -- has been created. This form will allow ambulance billing specialists, administrators, and designated agency staff to quickly report portal crashes, system lockups, downtime during claim entry, error messages, failure points, and time of occurrence and impact.

How can your agency help?

Distribute this reporting link and QR code to all billing staff and supervisors
Post the QR code at billing workstations for instant access when a system crash occurs
Encourage staff to submit a report each time the Arkansas Medicaid Portal fails, freezes, or becomes inaccessible
Consider including the reporting link in internal billing SOPs or training materials

Submit a Crash or Downtime Report

Webform Link

The VANTOS Health Network manages provider credentialing, contracting, and network adequacy for health plans, impacting which plans providers participate in, how they are reimbursed, and patient access to services.

Visit the link below to learn more

Vantos PR Presentation

SHARE is Arkansas’ statewide health information exchange. SHARE provides secure, real-time access to patient health data across care settings designed to support care in high-pressure, time-sensitive environments and supports both clinical decision-making and care coordination.

Learn more here

Baptist Health ER Wall Time Update

In an effort to reduce ambulance “ER Wall Time,” Baptist Health is requesting that EMS services notify the Baptist Health Command Center at (501) 202-1000 when an ambulance departs a referring hospital inbound to the Emergency Department at the following locations:

Baptist Health Little Rock
Baptist Health North Little Rock
Baptist Health Conway
Baptist Health Fort Smith

When calling, please be ready to provide the following information:

Patient name and DOB
Referring hospital
Receiving hospital
Approximate ETA to the receiving hospital

This process will allow the Emergency Departments at Baptist hospitals the ability to receive a live notification of an inbound unit’s status along with an ongoing countdown timer. This process will allow them to prioritize bed placement and address capacity issues. Hopefully, this will greatly reduce EMS wall time. Once en route, Baptist asks that inbound crews activate Pulsara to open a case. If significant delays occur en route, please communicate updated ETAs to the Command Center so they can plan accordingly.

Baptist also asks that the incoming crew call in a report to the ED approximately 15–20 minutes prior to arrival. Crews may utilize Pulsara, phone, or radio for this.

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